Cookie Policy

Last updated: September 08, 2026

This Cookie Policy explains how Elitrasmart Medical Suppliers Limited ("we", "our", "us") uses cookies and similar technologies on our Customer Experience Platform (the "Platform"). This policy should be read alongside our Privacy Policy.

1. What Are Cookies?

Cookies are small text files stored on your device (computer, tablet, or mobile) when you visit a website. They allow the website to recognize your device and remember information about your visit, such as your preferences or actions taken on the site.

2. How We Use Cookies

We use cookies for the following purposes:

To operate the Platform: Essential cookies maintain your session so that your feedback, reward points, and device identity are linked correctly. Without these, the Platform cannot function.
To remember your preferences: Preference cookies store your settings, such as your language selection and light/dark theme choice.
To improve the Platform: Analytics cookies help us understand how the Platform is used so we can improve it. Any analytics data is aggregated and does not identify you personally.
For security: Cookies help protect against cross-site request forgery (CSRF) and other security threats.

3. Types of Cookies We Use

Cookie Type	Purpose	Duration
Session cookies	Maintain your session while completing feedback, so your responses and reward points are correctly linked to your device.	Deleted when you close your browser
CSRF cookie	Protects form submissions from cross-site request forgery attacks.	Session / persistent
Theme preference	Remembers whether you prefer light, dark, or system theme.	Persistent (stored in localStorage)
Language preference	Remembers your selected language.	Persistent (stored in localStorage)
Analytics cookies	Help us understand Platform usage to improve the experience.	Up to 12 months

4. Third-Party Cookies

We do not knowingly use third-party advertising or tracking cookies. Any third-party services we use (such as email delivery) operate under their own privacy policies and do not set cookies on your device through our Platform.

5. Managing and Disabling Cookies

You can control, delete, or disable cookies through your browser settings at any time. Most browsers allow you to:

View all cookies stored on your device.
Delete individual or all cookies.
Block cookies from specific websites.
Block all cookies from being set.

Please note: Disabling essential (session) cookies will prevent you from completing the feedback process and earning reward points. The Platform cannot function properly without them.

Helpful links for managing cookies in popular browsers:

6. localStorage

In addition to cookies, we use the browser's localStorage feature to store your theme and language preferences. Unlike cookies, localStorage data is not sent to our servers with each request. You can clear localStorage by clearing your browser's site data.

7. Changes to This Policy

We may update this Cookie Policy from time to time. We will revise the "Last updated" date above when we do. Continued use of the Platform after any changes indicates your acceptance of the updated policy.

8. Contact Us

If you have any questions about this Cookie Policy or our use of cookies, please contact us:

Elitrasmart Medical Suppliers Limited
Email: feedback@elitrasmartltd.com
Emergency Phone: +260-XXX-XXXXXXX

See also our Privacy Policy and Terms of Service.